Question 1

What are the recommended dimensions for live stream assets?

Accepted Answer

Recommended dimensions for live stream assets: For live stream background images, we recommend 1080 x 1920 pixels; for videos, we also recommend 1080 x 1920 pixels. Important: Full-screen overlays must use a 9:16 aspect ratio to ensure seamless switching between full-screen and 9:16 modes without misalignment, achieving a perfect fit.

Question 2

What output modes are supported for streaming?

Accepted Answer

Streaming supports two output modes: 9:16 streaming and full-screen streaming. Follow these steps to select one on your Android device: Open VicastCam, go to the live streaming page, and tap the menu icon on the right side. In More Settings, find 'Aspect Ratio' and choose 'Full Screen' or '9:16' as needed. Explanation of the two modes 9:16 streaming: The output aspect ratio is fixed at 9:16, so the live platform receives a 9:16 image. Full-screen streaming: Streams the entire phone screen as-is, preserving the native content without cropping.

Question 3

How do I delete my account?

Accepted Answer

Please log in to the VicastCam app, then go to [Account - top-right icon - Account Management - Delete Account - Submit deletion request]. Account information After account deletion, we will permanently delete your linked email, device records, and other identity information, and revoke your third-party login authorization via Google and Apple accounts. After revocation, you will no longer be able to use those third-party accounts to quickly log in to this app; to use it again, you will need to re-authorize and re-link. Content and assets All live stream assets, videos, images, and project files are stored only on your device; the cloud does not retain any creative assets. After deletion, the in-app asset management feature will no longer work, so please back up your assets in advance via 'Asset Export'. If you uninstall and reinstall, switch devices, or fail to export a backup in advance, your assets will be permanently unrecoverable. Membership benefits After account deletion, your membership benefits will terminate immediately. If your account has an active Google Play subscription, deleting the app account will not automatically cancel the subscription, and you may continue to be charged. Please go to Google Play's 'Payments & subscriptions - Subscriptions' to manually cancel. If you have any questions, please contact our customer service team.

Question 4

Why can't I access my phone's photos and videos when adding them?

Accepted Answer

If your photo album appears empty when adding assets, you can enable photo access permissions as follows: iOS: Open your phone's Settings, scroll down to find VicastCam, tap [Photos - All Photos] to enable access. Android: Open your phone's Settings, find VicastCam under [Permission Management] or [App Management], then tap [Permission Management - Photos - All Photos] to enable access. If the issue persists, uninstall and reinstall the app, or contact online support via the feedback feature.

Question 5

What should I do if the screen is not fully displayed when streaming from a computer?

Accepted Answer

If the screen appears incomplete when streaming from your phone via a live streaming companion app or other software, follow these steps to adjust: Open VicastCam, tap the camera icon at the bottom to enter the live streaming page, then go to [Right menu - More Settings - Aspect Ratio - 9:16]. After casting to the live streaming companion, first scale to fit, then drag the image up or down to fill the screen. Note: Before starting your stream, adjust the aspect ratio first, then add your assets.

Question 6

What should I do if a network request fails?

Accepted Answer

If you encounter network request failures, try the following: Open your phone's Settings, go to [Permission Management - VicastCam - Mobile data and Wi-Fi] and enable network access. Turn off power-saving mode and any background restrictions on your phone. Switch networks, restart your phone, toggle airplane mode, or update the app to the latest version. If the issue persists, take a screenshot of the error and contact customer service for assistance.

Question 7

Why do network assets or overlays flicker black when added during a live stream?

Accepted Answer

If you experience flickering or black screens when adding network assets during a live stream, here's how to handle it: Download and preview any assets or overlays you plan to use during the stream in advance, and make sure they work properly before going live. Some assets included with the software are stored on servers. If you download them before going live, you can use them directly during the stream without reloading. Loading assets mid-stream consumes streaming resources, phone memory, and performance, which can cause lag; on lower-end phones, it may even lead to crashes or black screens. Important note Before going live, plan and rehearse your stream thoroughly to ensure every element works flawlessly.

Question 8

What should I do if some keyboard keys are covered?

Accepted Answer

If some keys on the virtual keyboard are covered, try the following: If you're using an older 16:9 phone as the remote, and some keys are covered, tap the second button in the top-left corner of the keyboard to enable full-screen operation mode. If the keyboard layout is misaligned, go to your phone's Settings and set the font size to normal. Some phones have an elderly mode enabled; turning it off should restore the keyboard to normal display. Display issues are usually caused by oversized fonts or an oversized phone theme interface. Resetting these to standard mode should resolve the problem.

Question 9

What should I do if my Huawei phone keeps disconnecting from multi-camera or virtual keyboard?

Accepted Answer

If you experience disconnections with multi-camera or virtual keyboard on Huawei phones, follow these steps: Go to your phone's Settings. In the search bar at the top, type 'App launch management'. Go to the App launch management page, scroll down to find VicastCam. Turn off the toggle on the right so the icon turns gray; at the same time, enable all three options in the popup so they turn blue. You can also refer to the video tutorial 'How to prevent disconnections with multi-camera and virtual keyboard on Huawei phones'.

Question 10

What are the recommended dimensions for live streaming assets?

Accepted Answer

Recommended dimensions for live streaming assets: For live background images, we recommend 1080 x 1920 pixels; for videos, we also recommend 1080 x 1920 pixels. Important: Full-screen overlays must use a 9:16 aspect ratio to ensure they align perfectly when switching between full-screen and 9:16 modes.

Question 11

What output modes are supported for streaming?

Accepted Answer

Streaming supports two output modes: 9:16 streaming and full-screen streaming. Follow these steps to select on your Apple device: Open VicastCam, go to the live page, and tap the menu icon on the right. In More Settings, find 'Aspect Ratio' and select 'Full Screen' or '9:16' as needed. About the two modes 9:16 streaming: The output aspect ratio is fixed at 9:16, so the live platform receives a 9:16 image. Full-screen streaming: Streams the entire phone screen as-is, preserving the native content without cropping.

Question 12

What is the difference between System Streaming and Software Streaming?

Accepted Answer

Apple devices offer two streaming capture modes, which differ significantly in background operation rules. Follow these steps to choose a streaming mode: Open VicastCam, go to the live page, and tap the menu icon on the right. In More Settings, find 'Streaming Mode' and select 'System Streaming' or 'Software Streaming' as needed. About the two modes System Streaming (ReplayKit screen recording): Uses iOS screen recording to capture the screen, allowing streaming to continue when the app is in the background. You can switch to other apps and still capture any screen content without interruption. Software Streaming (direct capture in the foreground): The app captures the screen directly, but due to iOS system limitations, the app must remain in the foreground. If you switch to another app or return to the home screen, streaming will stop immediately.

Question 13

How do I delete my account?

Accepted Answer

Please log in to the VicastCam app, then go to [Account - top-right icon - Account Management - Delete Account - Submit deletion request]. Account information After account deletion, we will permanently delete your linked email, device records, and other identity information, and revoke your third-party login authorization via Google and Apple accounts. After revocation, you will no longer be able to use those third-party accounts to quickly log in to this app; if you wish to use it again, you will need to re-authorize and link. Content and assets All live streaming assets, videos, images, and project files are stored only on your device; the platform cloud does not retain any creative assets. After deletion, the asset management feature will no longer work, so please back up your assets in advance using 'Asset Export'. If you uninstall and reinstall, switch devices, or fail to export a backup in advance, your assets will be permanently unrecoverable. Membership benefits After account deletion, your membership benefits will end immediately. Since subscription services are managed by Apple, the platform cannot process refunds directly. To request a refund, please submit a request through Apple's official channels (App Store purchase history). Before deleting your account, be sure to manually cancel auto-renewal to avoid future charges. If you have any questions, please contact customer support.

Question 14

Why can't I access my phone's photos and videos when adding them?

Accepted Answer

If the photo library appears empty when adding assets, open your iPhone's Settings, scroll down to find VicastCam, tap [Photos - All Photos] to enable access.

Question 15

What should I do if the screen is not fully displayed when streaming from a computer?

Accepted Answer

If the screen appears incomplete when streaming from your phone via a live streaming companion or other software, follow these steps to adjust: Open VicastCam, tap the camera icon at the bottom to enter the live page, then go to [Right menu - More Settings - Aspect Ratio - 9:16]. After casting to the live streaming companion, first scale to fit, then drag the screen up or down to fill the entire screen. Note: Before starting your stream, adjust the aspect ratio first, then add assets.

Question 16

What should I do if a network request fails?

Accepted Answer

If you encounter network request failures, try the following: Open your phone's Settings, go to [Permission Management - VicastCam - Use Cellular Data and Wi-Fi] and enable network access. Turn off power-saving mode and any background restrictions on your phone. Switch networks, restart your phone, toggle airplane mode, or update the app to the latest version. If the issue persists, please take a screenshot of the error and contact customer support for assistance.

Question 17

Why do network assets or overlays flicker black when added during a live stream?

Accepted Answer

If you experience flickering or black screens when adding network assets during a live stream, here's how to handle it: Download and preview any assets or overlays you plan to use during the stream in advance, and make sure they work properly before going live. Some assets included with the software are stored on servers. If you download them before going live, you can use them directly during the stream without reloading. Loading assets mid-stream consumes streaming resources, phone memory, and performance, which can cause lag; on lower-end phones, it may even cause crashes or black screens. Important note Before going live, plan and organize your content, rehearse and practice to ensure everything works smoothly. Take every stream seriously, and your streams will reward you in return.

Question 18

Wireless screen casting not working?

Accepted Answer

If wireless screen casting isn't working, follow these steps to troubleshoot: Turn off your firewall and try again. If it still doesn't work, try connecting your computer to your phone's hotspot and then cast. If that works, check your network environment for issues. Check if your computer and phone are on the same local network If your desktop computer uses a wired connection, it may not be on the same local network as your phone. Check the IP addresses of both devices. Generally, if the first three segments of the IP addresses match, they are on the same local network. Example: Computer IP 192.168.1.2, phone IP 192.168.1.3 – they are on the same local network. Example: Computer IP 192.168.1.2, phone IP 192.168.0.50 – they are not on the same local network because the third segment differs.

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